Our shipping policies are designed to make your shopping experience easy and convenient. We aim to deliver your orders securely. Our return guidelines are transparent to ensure a smooth shopping journey.
Returns:
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You may return In-Stock and certain Made to Order items within 14 days of receiving your order. Returns are not accepted for personalized items, as these are considered final sale and cannot be refunded or exchanged once ordered.
- To initiate a return, please contact us within 14 days of receipt. Original shipping charges are non-refundable, and we do not take responsibility for lost packages.
Warranty:
- We provide a 60-day limited warranty on all fine jewelry purchases within the US. Any defect must be notified within 3 days of receiving the item and may be subject to additional charges for repair.
- This warranty covers manufacturing defects such as broken clasps, missing pave diamonds due, or chains due to manufacturing issues.
Important Information:
- Bangles and eternity rings cannot be resized, as resizing may impact the integrity of these pieces.
- Most rings cannot be resized by more than half a size.
- Cuff bracelets should not be bent or adjusted as this could lead to the diamonds becoming loose. Any damage resulting from altering the shape of the piece is not covered by us.
- Repairs for 79e items are available for a fee depending on the issue.The appearance and size of gemstones may vary.
- Full pave band rings cannot be resized.
Domestic Shipping
Delivery Schedule:
If you order items that are currently in stock expect your item to ship out within 2-3 business days. For made to order items please allow the indicated processing time when placing your order. Rest assured we will keep you updated with tracking details once your order is en-route.
Additional Information:
We are dedicated to ensuring that your orders reach you securely. We stand by our shipments and in the event of a lost package as, per tracking information we will take responsibility.
Please keep in mind that unexpected situations such, as weather or technical issues within the shipping company may sometimes cause delays that're out of our control. We appreciate your understanding in such situations.
International Shipping
Yes! Everyone can own a sparkle of 79e. We ship worldwide.
Please note that the customer is responsible for all incurred import fees (this may be subject to include taxes, custom duties and individual fees imposed by the destination country for the shipment).
In the event of a shipment being refused, the customer is liable for the following:
- Original shipping charges
- Any import fees incurred
- Return shipping costs
- The amount is deducted from merchandise refund
If you have any further questions or concerns, please don't hesitate to reach out to us via email. We're here to ensure your shopping experience with 79e is seamless and enjoyable.
